Refund Policy

Our Commitment to You

At Smartiflix, we are confident in the quality of our IPTV service. We offer a straightforward refund policy designed to protect you as a customer while ensuring fair use of our platform. Please read the following carefully before submitting a refund request.

When You Are Eligible for a Refund

We will issue a full refund if all of the following conditions are met:

• Your subscription was purchased within the last 3 days and you have not used the service for more than 2 hours total.

• You have experienced a verified technical issue (buffering, channels not loading, login failure) that our support team was unable to resolve within 48 hours.

• You contact us via email or Telegram with your order number and a description of the issue.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• More than 3 days have passed since your purchase date.
• The issue is related to your internet connection speed or router configuration.
• Your device is incompatible or not supported by our service.
• You simply changed your mind after purchase.
• Your account was suspended for violating our Terms of Service.
• You shared your credentials with other users.

How to Request a Refund

Send your refund request to info@smartiflix.it.com with the subject line "Refund Request – [Your Order Number]". Please include:

• Your full name and email address used at purchase.
• Your order number or transaction ID.
• A brief description of the problem you experienced.
• Screenshots or videos of the issue (if available).

Refund Processing Time

Once approved, refunds are processed within 3 to 7 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact Support

📧 info@smartiflix.it.com
💬 Telegram: @smartiflixsuppor
📱 WhatsApp: +1-332-265-2305